The personnel of larger ports, e.g. the Port of Tallinn, is trained to provide service and assistance to people with mobility disabilities and other special needs. Information displays at the port provide instructions on boarding ships. The ports of larger domestic ferry lines (Saaremaa and Hiiumaa lines) have information displays concerning ferries as well. Smaller ports do not have such notification and assistance.
Trains and train stations
There are several train lines in Estonia: the western line (Paldiski, Riisipere, Kloogaranna, Keila, Pääsküla), the southwestern line (Viljandi, Pärnu, Türi, Rapla), the eastern line (Tartu, Narva, Aegviidu, Jõgeva) and the southeastern line (Valga, Piusa).
The waiting platforms of passenger trains and modern Elron trains are suitable for people with mobility, vision and hearing disabilities.
The trains have priority seating (marked with international symbols) for people with limited mobility and there is a wheelchair spot in the C-area that is equipped with a safety belt and an SOS-button. Passengers in wheelchairs can board the train using the "C-area" doors (marked with a big C). C-area doors have a fully automated adjustable step and a button to open the door that is designed for use by a passenger in a wheelchair. A wheelchair-accessible restroom is near-by as well. It may happen that the train does not stop at the designated C-area. In that case, you should book the wheelchair spot in advance by notifying the train company of your travels in advance (at least 48 hours).
In order to inform visually impaired passengers, Elron trains have voice notifications of the train's route, the next stop and the one after that, as well as of special situations. A warning signal sounds when train doors open or close. Any guide dogs accompanying passengers on their travels are not required to wear a muzzle.
People with hearing impairments can keep track of travel information with the help of screens, which display information about the train's route, the next stop and the one after that, and about special situations.
Travel by land – long-distances buses and bus stations
People with mobility disabilities have a right to get specific aid on buses and at bus stations free of charge. If necessary, free transport should be provided for the person accompanying the disabled person.
Passengers with disabilities and reduced mobility should notify relevant personnel of their special needs at least 36 hours before the need of such aid arises and come to the bus station at the agreed upon time (no earlier than 60 minutes) before the departure of the bus.
Larger bus stations of long-distances buses (e.g. the Tallinn Bus Station and bus stations at other larger towns) have ensured that disabled people and people with reduced mobility have access to all services of the bus station, incl. the departure and arrival platforms. Information about the departures of buses is displayed on screens at the stops and waiting areas of the bus station. Smaller bus stations and stops do not have the option of assistance, there might not be any bus traffic notification displays either. Regional buses do not have wheelchair access.
The numbers of city buses are visible at the front and back end of buses, the number displays are electronic and have bright-coloured numbers on a dark background. Most buses are equipped with information screens that display the route and next stop of the bus. Guide dogs can enter public transport without a muzzle and drive in the passenger salon.
Not all city buses can be accessed with wheelchairs, however, all buses in Tartu are low-floor vehicles.
Low-floor buses are underlined in bus schedules. However, you might need help with boarding the bus as the bus might not stop exactly at the edge of the pavement. If necessary, you can ask for assistance from the bus driver. Buses have designated spots for people in wheelchairs and designated seats for disabled people.