Service design conference PLAYDAY 12.11.2020

Service design conference PLAYDAY is happening in Pärnu already for the 3rd time and we are waiting for YOU to participate! At the conference, on November 12, we will discuss how to turn off-season into TOP season in the tourism sector.

onference participants are guaranteed a lot of new inspiration and an overview of innovative solutions, getting answers to the following questions:

1) Why is it necessary to design the service during low season or in extreme conditions (eg travel restrictions caused by COVID-19, etc.)?
2) How to design the service and adapt to change?
3) What are the innovative possibilities and effective digital solutions in service design?

Many internationally recognized experts will share their experiences at the conference, such as Nick Hall (Digital Tourism Think Tank founder, UK), Dr Willy Legrand (Professor of Hospitality Management and international lecturer, Germany), Mario Sepp (service designer, founder and creator of Gastspiel, Austria), Alex Crevar (sustainable and green tourism expert, Slovenia) and others.

The day will end with a BANG and a musical performance by the LEXSOUL DANCEMACHINE!

Playday 2020 is happening in the result of cooperation between Pärnu City Government, Pärnu College of the University of Tartu, EAS and Lääne-Eesti Tourism.

NB! The conference will be held in English.

New developments are not born overnight, but by understanding them and learning from others, we are a big step closer to that – see you at PlayDay in Pärnu!

Please see more information about program, speakers and tickets: www.playday.ee/en